Policies

ImpalaPrints’ Shop Policies

Welcome

You have stumbled across the prints of the elusive Impala and it is only when we are truly lost do we find something new and remarkable. As an independent seller I enjoy catering for the individual customer offering a personalised service that values your custom. I offer an eclectic mix of prints from serious subject, hobbies to eccentricities and oddities, my prints aim to capture your interests.

Payment

PayPal payments are preferred (please make sure all your details are present and correct on checkout).
Payments are to be made on purchase; the obvious advantage for you is that your item will be dispatched sooner.

*Please note you do not need a PayPal Account to pay for your items through PayPal**
After you submit your order, you will be directed to PayPal and can pay by either Credit or Debit Card. There will be an option to pay WITHOUT having to sign up for a PayPal account.

Shipping

All Items are shipped from the United Kingdom through Royal Mail
Items are shipped within 3 working days of cleared payment although I aim to post same day wherever possible. Items will be shipped to the address provided by Etsy.

Buyers in the UK can expect there item to arrive in 7 days of Payment under normal postal conditions. This will be longer for overseas buyers who will receive there item within 8-15 days.

Items are packaged In multiple layers of bubble wrap, wrapping paper and secure postage bags included in the cost of the item.

Upgrades to postage, including first class, tracked service etc. are negotiable with me; in this case please contact me

If you wish to change the postage address after payment please contact me as soon as possible
I offer a personalised gift wrapped service on items above £10.00 at an extra £6, 00 which includes

First Class Postage
Gift wrapping
Personalised note from you
Minus any paper invoice
Priority dispatch

Please contact me about this at purchase

Refunds and Exchanges

I offer a refund policy so that if you are not satisfied with the item I offer refunds within 28 days of purchase, items may be asked to be returned before refund is given (customer must provide shipping). Refunds will not include the original postage cost.

Additional Policies and FAQs

Impala Prints are open to suggestions about new items or project ideas, (even shared projects). If you are interested in a more personalised item or specific print then there is scope for me to produce or located something with your interests in mind.

I am here to help and offer you a great service thanks for taking the time to read my policies.

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